SHIPPING & RETURNS

Shipping Policy

Sonder Brand will fulfill orders 24 hours after the order is placed. Orders will be fulfilled same day if placed before 12 pm, after 12 pm they will be sent out the following day. 

If you receive a damaged item, email info@sonderbrand.shop the day the package arrives. 

Return & Exchange Policy

You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid.

Refunds​

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds​

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 

info@sonderbrand.shop

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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